Terms and Conditions

Before you start playing, it’s important to understand the terms and conditions under which you use the site. These are more than just formalities – they are the rules that govern your account, security of funds, payouts, bonuses and our obligations to you. Familiarising yourself with this document is the first step towards informed and safe gaming.
By registering an account, you agree to these terms and conditions. We endeavour to make them as clear as possible, without ‘small print’ or complicated wording. Below are the main provisions that really matter.

Review BetGrouse Casino terms before playing.

Who We are and How It All Works

The platform is operated by AG Communications Ltd, a company registered in Malta and licensed by the UK Gambling Commission. All games, betting and financial transactions are subject to regulatory oversight. If you use our website, software and bonuses – you are participating in a legally enforceable agreement.

1. Registration and Verification

Before you start playing for money, you need to undergo a simple but compulsory verification. This is necessary so that we can confirm your identity, age and the safety of your funds. Your account may be restricted until the procedure is completed.
This will require:

  • Be over 18 years of age;
  • Provide truthful information about yourself;
  • Provide documents as requested (passport, utility bill, etc.);
  • Confirm the source of payments.

If we find any discrepancies, we may block your account and, if necessary, report the situation to the regulatory authorities.

2. Player Obligations

When you register an account, you confirm that you are playing fairly and on your own behalf. We expect you to be responsible and to follow the rules. You undertake to:

  • Provide only accurate information and update it in a timely manner;
  • Use the account only personally – do not pass it on to others;
  • Do not open more than one account;
  • Do not place bets on amounts that are not on the balance;
  • Do not use other people’s payment data;
  • Do not abuse bonuses;
  • Respect local laws and tax obligations.

3. Repeat and Inactive Accounts

It is important that you only have one active account. We monitor duplicate accounts and respond strictly. If we detect duplicate accounts:

  • All duplicate accounts will be closed;
  • Bonuses and winnings from them will be cancelled;
  • Only the original account will remain.

If you have not logged into an account for more than 12 months:

  • We will notify you 30 days before the account is deemed inactive;
  • A monthly fee of £5 will be charged;
  • You can regain access by simply logging in.

4. Prohibited Activities

Our goal is to provide a fair and safe game. Therefore, we strictly prohibit any abuse or attempts to cheat. Offences include:

  • Use of bots or automated programmes;
  • Fraudulent actions with payments or documents;
  • Colluding with other players to play unfairly;
  • Attempts to bypass blocking via VPN;
  • Registering with fake data;
  • Repeated participation in promotions through different accounts;
  • Any activity that violates the law.

If such cases are identified, we may freeze the account, cancel the funds and pass the information to the appropriate authorities.

5. Account Closure

You have the right to close your account at any time. We may also decide to do so if we see violations or are required to do so by law. Closing an account means:

  • Disabling access to the service;
  • Refund of the balance of funds, if there were no violations;
  • Cancellation of bonuses and bets in case of confirmed fraud;
  • Termination of participation in promotions and bonuses.

6. Withdrawals

You can withdraw money when your account is fully verified. But there are conditions:

  • All deposits must be successful;
  • There must be no active investigations or irregularities;
  • We may request additional documents before paying out.

Withdrawals can only be made to the payment method from which the deposit was made. Some methods involve commissions – these are stated in the Cashier section.

7. Responsibility

We endeavour to keep the site stable, but technical glitches may occur. We are not responsible for:

  • For outages on the internet or on your device;
  • For betting errors made through your fault;
  • For losses due to the use of another person’s account;
  • For unavailability of the site for reasons beyond our control;
  • The maximum compensation is limited to: up to the amount of your bet or £1000.

8. Errors and malfunctions

Occasionally there may be software bugs or the site may not work properly. In such cases:

  • We have the right to cancel your bet;
  • Incorrectly credited winnings are refundable;
  • We may request a refund of funds already withdrawn in error;
  • If you notice a glitch, stop playing and let us know.

9. Bonuses and Promotions

Bonuses are an additional opportunity, but they come with conditions. These must not be breached. Conditions may include:

  • A wagering requirement (e.g. x35);
  • Restrictions on the types of games that count towards wagering;
  • A ban on multiple accounts or sketchy withdrawals;
  • If a bonus is received in violation, it will be cancelled.

10. Sports Betting

There are special rules for betting on sports. Here are the main ones:

  • Bets are accepted before the start of the event;
  • If a match is cancelled, all bets are refunded;
  • Winnings on a single bet cannot exceed £90,000;
  • The total maximum winnings per month is also £90,000;
  • We may cancel bets if we suspect fraud or manipulation.

To play without unnecessary risks, it is important to follow simple but critical rules. Use only one account, provide real details, be verified and don’t try to circumvent bonus or betting terms and conditions. All winnings are subject to verification, especially if there have been technical errors, and withdrawal is only possible after the account has been fully verified. In case of prolonged absence, the account may become inactive and the commission will start to be deducted. Compliance with the terms and conditions is your guarantee of fair play, access to winnings and stable support from the platform.

Updated: