Responsible Gaming

One of our top priorities is the protection of minors. Registration and participation in gambling on our site is strictly prohibited for persons under the age of 18. This requirement is based on both legislation and our own principles.
We regularly update our internal mechanisms to recognise and block attempts by minors to access the platform. However, parents and guardians also play an important role here. We recommend:

• Install parental control software (Net Nanny, Gamlock, Betfilter);
• Keep logins and passwords for gambling accounts out of reach;
• Explain to children the harm and illegality of gambling;
• Monitor children’s internet time and restrict access to gambling sites.

These simple measures will help prevent accidental or intentional access to gambling by minors.

While most players see gambling as light entertainment, some can develop an uncontrollable addiction. We take this issue seriously and offer:

• Training staff to recognise the signs of addiction and respond immediately;
• Self-exclusion mechanisms (from a week to several years);
• Setting personalised limits on deposits, losses, session length;
• Access to the history of bets, winnings and replenishments;
• Ability to temporarily suspend access to the account (time-out);
• The ‘reality’ function, which displays the time and amounts spent in the game.

It is also important to remember the basic principles of responsible gaming:

• Gaming is a form of leisure, not a way to make money;
• Gambling does not solve life’s difficulties;
• Trying to win back is a harmful strategy;
• Gambling under the influence of alcohol or in a state of emotional stress increases the risk of impulsive decisions.

If you wonder if gaming has become a problem, ask yourself the following questions:

• Do you miss work or school because of gambling?
• Do you tend to hide the fact that you are betting from your family?
• Do you gamble with money you can’t afford to lose?
• Do you often try to win back after losing?
• Do you feel guilt or despair after gambling?
• Do you feel annoyed if you can’t play?

If you answered yes to more than one of these questions, it is a reason to think about it and seek help.

The BetGrouse platform provides various tools for self-monitoring:

1. Limits – you can set daily, weekly or monthly limits on: deposit amount; net deposit (difference between deposits and withdrawals); losses; amount of time spent in the game.
2. Timeout – temporary restriction of access to the account: 24 hours, 1 week, 1 month or 6 weeks.
3. Self-exclusion – temporary blocking of your account for a period of 6 months to 5 years. Extension option at your request. Re-opening – not earlier than 24 hours after a confirmed support request.
4. Reality Check – notifications that inform you how long you are in the game and how much you have bet/won. The frequency of reminders is adjustable by you: 1 hour, 1.5 or 2 hours.
5. Session Length and Autoplay Limits – allows you to limit the number of rounds, set limits on wins and losses when using the autoplay feature.

You can change or cancel these limits at any time. However, if you increase the limits, they will take effect not earlier than 24 hours later. Decreases are effective immediately.

If you or a loved one is struggling to control play, we strongly recommend seeking professional help. There are a number of organisations that provide advice and support:

• BeGambleAware;
• Gambling Therapy;
• Gamblers Anonymous – support groups, meetings and advice from people with similar experiences;
• GAMSTOP – a national self-exclusion service for UK players;
• Helping Hand / IGC – resources for professional advice.

Site blocking programmes are also available:

• Cyber Patrol;
• Betfilter;
• Gamlock.

BetBlocker is a free programme that can be installed on any device. It allows you to block access to gambling sites for a selected period of time. Features include:

• Crisis Response – immediate blocking after significant losses;
• Harm Minimisation – pre-planning of restrictions;
• Parental Controls – parental controls with password.

We are on the side of the players and strive to create a fair, transparent and safe gaming environment. Responsible gaming is not only your responsibility to yourself, but also the foundation of a sustainable gaming culture. We are always here to support you – through self-monitoring tools, counselling or just friendly service support.