Privacy Policy

We collect both personal and technical information to help us provide you with quality and secure services. Listed below are the types of data we may collect when you use the platform. We collect two types of information:
Personal information:

• Name, address, date of birth, gender, contact information, ID;
• Payment means data: card, account, transaction history;
• Identity documents (including photo ID);
• Information entered by you voluntarily in chat rooms, when contacting us;
• Data about your device: IP, geolocation, unique IDs, browser settings;
• Information from social networks, if you log in through them;
• Audio recordings of calls when you contact support.

Non-personal data:

• Technical parameters of the device;
• Behaviour on the site and in games: bets, bonuses, session time;
• Data on errors, crashes, VPN usage, scripts;
• Anonymised statistics and behavioural patterns.

Our service is aimed exclusively at adult users. To ensure safety and compliance with legal requirements, we restrict access to those under 18 years of age.
Our service is for adult users (18+) only. We do not store the data of minors. If it becomes known that data has been provided by a person under the age of consent, it will be deleted.

We only collect and use your data where there are legal grounds. Here are the main cases where processing is considered permissible and necessary:

• For the fulfilment of a contract and the provision of services;
• To comply with laws, including licensing, AML and KYC regulations;
• For our legitimate interest: anti-fraud, behavioural analysis, security;
• With your consent – e.g. for mailings (can be revoked);
• To protect the economic wellbeing of players – e.g. for signs of ludomania.

The data collected allows us to keep the service running, keep it secure and comply with the law. The purposes for which we may use your information are set out below:

• Registering and managing your account;
• Conducting bets, transactions and games;
• Support, responding to enquiries, resolving disputes;
• Interface enhancement and personalisation;
• Legal and regulatory reporting;
• Preventing fraud and technical failures;
• Implementation of marketing campaigns (as agreed).

We may use your details (name, email, telephone number etc.) to send promotional offers on our products and those of our partners where we have a legal basis or your consent to do so. You may opt-out of such mailings at any time by contacting us. Even after opting out, we may send important technical notices.

We sometimes share your data with third parties where it is necessary to provide services, comply with the law or protect the interests of the company. Here are the main categories of such recipients.
Data transfer only takes place within the scope of the described purposes:

• Payment providers, banks, credit bureaus;
• Marketing and identity verification partners;
• Public authorities and licensing organisations – on request;
• Auditors, consultants, law enforcement agencies – if required;
• Buyers or investors when selling part of a business.

Data transfer outside the EU is possible, but only with protection measures (e.g. contractual obligations).

We use cookies and similar technologies to analyse site performance and improve the user experience. The following sets out exactly how they are used and what you can change.
We use cookies and similar technologies to:

• Improving site and application performance;
• Collect statistics and perform analyses;
• Personalise content and advertising.

Some cookies are necessary for the site to work, others can be disabled in your browser settings. Please see our Cookie Policy for details.

Our website may contain links to other resources. We are not responsible for their privacy policies. We recommend researching the policies of each third-party site separately.

We do not keep your data for longer than necessary. Retention periods vary depending on the type of information and legal requirements.
We keep your data for as long as your account is active and as long as required by law (e.g. to comply with AML/KYC requirements). Data may be retained for longer if justified by security and fraud prevention interests.

You have the right to control your personal information. This section lists the actions you can take in relation to your data. You can:

• Request a copy of your data;
• Correct or update your information;
• Restrict the use of your data;
• Delete your data (unless it is against the law);
• Obtain your data in a machine-readable format;
• Contact us at the contacts listed at the bottom.

We take technical and organisational measures to protect your data. The main means we use to ensure security are described below. We use state-of-the-art data protection measures including:

• Secure connections and encryption;
• Firewalls and access controls;
• Regular audits and testing of systems.

However, no system can guarantee 100% protection. We are not responsible for the actions of third parties who access your data in an unlawful manner.

We may make changes to this policy. If there are significant updates, you will be notified on the website or by email. By continuing to use our services, you agree to be bound by the current version of the policy.

If you have any questions, you can contact our Data Protection Officer:

• Address: 135, High Street, Sliema SLM 1549, Malta;
• Email: DPO@aspireglobal.com.

For UK users, a UK GDPR representative has been appointed: EDPO UK Ltd, 8 Northumberland Avenue, London WC2N 5BY.